Terms and Conditions
Reservations - Tickets reserved in your name can be held for four days, after which point they will be released for sale. Tickets cannot be reserved on the actual day of the event/screening, but must be paid for in full at time of booking. Any tickets not paid for by the day of the event/screening will be released.
Refunds and Exchanges - If for any reason you find you are unable to make a performance or screening you have booked seats for, your tickets can be returned up to two days in advance of a performance, and we will issue you with a full credit note. Alternatively we can exchange your tickets for a more suitable performance of the same show or film, or in the event of a full house we will do our best to re-sell your tickets for you at no additional charge (although this cannot be guaranteed). This does not apply to bookings for courses.
Short Courses Cancellations - refunds can only be given if four weeks notice is given. For later cancellations the full fee is charged. The arts centre reserves the right to cancel courses and in this case a full refund would be given.
Visa, Mastercard, American Express, Switch accepted - Credit card bookings instantly confirmed.
Discounts and Offers - Discounts for groups of 8 or more are often available - call 01970 623232
Concessions - rates are shown in brackets throughout the brochure. The rate is available for: 60+ in full time retirement, Under 16s, full time students, unemployed, those in receipt of working tax credits and disabled people. Babies are welcome at events that have a child's concession price as advertised.
Latecomers - In order to minimise disturbance to other customers and performers, latecomers may be asked to wait until a convenient moment before being allowed into an auditorium. No refund will be given for customers who miss parts of performances due to lateness.
It is often not possible to admit latecomers to the studio at all once the performance is underway.
Please note: No photography or video equipment is allowed in any performance.