Covid Measures and FAQs

We’ve compiled some of the most common questions about our Covid-19 Measures. Read on for all the information!

Update 05/05/2022

We strongly recommend that you still wear face coverings even where you don’t have to.  COVID-19 is still a risk, and we must continue to do what we can to limit the spread. 

Update 17/02/22

From the 19th of February you will no longer need to show an NHS COVID Pass to come to any of our events or cinema.

However, some Covid measures will remain in place.


We strongly recommend that anyone over the age of 11 takes an LFT test within 24 hours before visiting.

When arriving for events please try to arrive 20-30 mins in advance to allow everyone time to get seated in a relaxed and unhurried way.

Thank-you for your patience as we work things out together!

If you have any questions please do not hesitate to get in touch.

 

How will social distancing be maintained within the Arts Centre?

As of the 28th January 2022 there is no social distance seating in place for any of our events or cinema.

We will provide alternative ways of looking after you that minimizes your contact with other people – including cashless payments, online booking and takeaway services.

 

Do we need an NHS Covid PASS?

From the 19th of February 2022 you will no longer need to show an NHS COVID Pass to come to the Arts Centre.

 

What other safety measures can I expect?

We strongly recommend that you still wear face coverings even where you don’t have to.  COVID-19 is still a risk, and we must continue to do what we can to limit the spread. 

Sanitising stations are positioned around the building for your convenience.

Please try to arrive 20-30 mins in advance of the performance – we’ll be opening the doors to the auditorium a little earlier than usual to give people time to get seated in a relaxed and unhurried way.

If you or a member of your party, have had a positive result to a Covid test in the 7 days prior to a performance you will be entitled to a credit for the full amount of the ticket/tickets.

Our team are here to help you – if you’ve any concerns or worries then just let us know.

 

What are your handwashing facilities?

We have hand sanitizing facilities throughout the building - by our main doors, outside all our toilets, in workshop spaces, offices and backstage. We ask that every visitor to the Arts Centre sanitizes their hands before entering the venue and will have sanitizing units by the main entrances.

 

What are your cleaning regimes?

The building is fully cleaned using appropriate products every day prior to opening. Then throughout our opening hours our Operations Team clean all ‘touch points’ (door handles, hand rails etc.) and toilets on a regular rolling rota to make sure everything is kept clean. We’re very grateful to the whole team for keeping us safe. If you’ve got any concerns then please speak to our Duty Manager – they’ll be on hand for any questions or concerns you might have.

 

What about parking?

The Arts Centre is lucky to have onsite parking adjacent to the venue. Although noted for their ‘snug’ spaces, we think that you should find them a lot quieter than usual as so many campus-based staff are currently working from home. If there’s space to park away from other cars that will help you minimize any chance of you breaking social distancing guidelines.

 

When will live performances start up again?

We began a phased return to live events in July 2021.

 

What about my tickets?

If you're booking tickets for shows you will see that we now have an e-ticketing system in place.  Your e-ticket will be emailed to you but you will still be able to pick up a printed ticket if you prefer.  All tickets will have a barcode printed on them that gets scanned when you enter an event.

Printed tickets for some postponed events will be kept safe at the box office. You'll then be able to collect them at your leisure, or they'll be posted to you if you chose a postage option.

 

Are your exhibitions open?

Walls and areas around the building will also be used for display, to help give plenty of room for the art, and for people to see it. Luckily we’ve got lots of space to do this. We’ll be having exhibitions on for longer periods to give everyone a chance to see them, and offering virtual gallery options for those who are unable to visit just yet.

 

How about films?

We began a programme of film screenings as soon as we reopened. We’ll be working to government guidelines on how many people we can admit to auditoria.

 

What about refunds – can I change my mind about going to see something?

If for any reason you find you are unable to make a performance or screening you have booked seats for, your tickets can be returned up to two days in advance of a performance, and we will issue you with a full credit note. Alternatively we can exchange your tickets for a more suitable performance of the same show or film, or in the event of a full house we will do our best to re-sell your tickets for you at no additional charge (although this cannot be guaranteed).  This does not apply to bookings for courses. 

 

If the Arts Centre reschedules or cancels an event then you will have the option of a refund, credit note or digital voucher. 

If you have taken out Booking Protect, then you can apply directly to Booking Protect for a refund.

 

If you have any questions about your booking then please get in touch with our Box Office on 01970 623232 or artstaff@aber.ac.uk, and we’ll be more than happy to help!

 

Big Trib 2022

Any ticket holder requiring a refund can still do so until 1st June 2022. All refunds (including tickets in store purchased at Spellbound) will now be processed by the Aberystwyth Arts Centre box office team. 

 

Is the Café open?

The main café is open Monday – Saturday 9.00am - 20:00pm, and Sunday 12pm - 17:00pm. 

 

The Piazza Café is open for takeaway hot & soft drinks, cakes, sandwiches and snacks. Limited seating inside available

Monday – Friday: 09:00-18:00 

Saturday: 09:00 -15:00

 

Is the bar open?

The bar is staffed for one hour before shows and events.

When the bar is not staffed, you can still enjoy the space upstairs, and any food & drink orders can be placed using the web based ordering platform ‘The Vine’ (Monday – Saturday between 9:30-21:30). Any purchases made on the Vine will be delivered to your table.

 

What about the shops?

We have reopened with a new-look shop! We will have a one-way system for you to follow, and will be limiting the numbers of people allowed in at any time. Hard though it is, we ask customers to refrain from touching items unless they are purchasing, out of consideration for others.

The shop will be open 10-8pm Monday – Saturday, 12-5pm Sunday

 

My child attends dance classes, when are they starting up again?

Dance classes in the studio started back from Monday 14th June 2021. Please contact takepart@aber.ac.uk for further information.

Will Youth Theatre and Stage School start again in the summer too?

Stage School classes in the studio started back from Saturday 19th June 2021. Please contact takepart@aber.ac.uk for further information.

Youth Theatre classes resumed in September 2021, having just taken part in the NT Connections Youth Theatre festival online. Please contact takepart@aber.ac.uk for further information.

 

How will ‘Track and Trace’ affect my visit?

We will need to keep a record of every visitor who comes into the Arts Centre in order to provide data for the Welsh Government’s Track and Trace processes. We will be using an easy use QR code that you can scan on your phone to record your visit. Data will be kept securely, following GDPR guidance and regulations, and it will not be shared with any other third party beyond the Track and Trace service, or used for any other purpose than Track and Trace.  Please enter through the main doors by the Box Office to scan in.

 

Will the box office be open?

Our box office hasn’t closed throughout the pandemic! Some of the team will continue to work at home where they can dial into our ticketing software and phone system – technology is a wonderful thing!

We have introduced a ticketless system (using bar code scanners) and don’t forget you can book online or via the phone like usual.

 

Will you be cash free?

Yes, we will.  Please try your best to pay online or use contactless.

Got a question that hasn’t been answered?

 

We hope we’ve covered all the vital info, but if you’ve got any other questions please don’t hesitate to get in touch!

artstaff@aber.ac.uk  01970623232